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Account Management | | | How do I change my password or email address? | | How do I sign up for the Matching Service? | | How do I change my email address at PayPal? | How can I view records I purchased earlier?
I lost the email containing the records I ordered. Can I get them again? | | How do I see my matches (records I have viewed that someone else has also viewed) ? | | How do I update my credit card at PayPal? |
Logging In & Out | | | I forgot my password. | | Do I need to log out when I'm done? Why is there a Log Out link? | | I can't log in. I'm using Netscape Navigator. | | I can't log in; the system says my password is incorrect. | | How do I enable cookies? |
Searching | | | When I do a search, I get a message that says "too much time has elapsed" or my session has timed out. This happens even if I just got on the site. | | Does the database cover (insert my favorite location)? Will it in the future? | | Can I search the parish records by parents' names? | | Can I limit my search the census records by birthplace? | | What is a district? How do I know which villages or parishes are in a given district? | | I know my family lived in County Durham between 1841 and 1901, but I can't find them on your site - why? | | I know I found my ancestors on your site earlier, but now I can't find them. Why? | | Using the AOL browser, the search fails with "page not found". What is going on? |
Payment & Site Credits | | | Can I buy site credits after I have put records in my cart? | | When I login, it says my credits have expired. What do I do now? Can I get them back? | | Is it safe to give you my credit or debit card number? | | I don't have or don't want to use a credit or debit card; how do I pay? | | I paid, but I didn't get my order. Instead, I was directed to a blank page (or never redirected from the payment processor's site). What now? | | If I view the same record twice, will I get charged twice? | | I just bought credits, but they have not appeared in my account yet. | | PayPal doesn't recognize me and doesn't realize I already have a PayPal account. It doesn't give me the option of logging in, only the option to put in my credit card data and/or set up a new account. What's wrong? |
Our Services | | | Can I buy a civil birth/marriage/death certificate from this site? | | Do you supply original census images and images of parish records? | | Can you help me with my research? | | What is the Matching Service? |
Miscellaneous | | | I found an error in the transcription of a census or parish record. Should I tell you? | | What do "late", "formerly", and "heretofore" mean when describing the mother in the baptism or burial of a child? | | Why does the mother's maiden surname vary across several baptisms when I know these children were all born to the same mother? | | What does the letter "P" mean in the margin of a baptism entry in the parish register? | | What does the letter "P" mean at the end of a burial entry in the parish register? |
Finding Other Records | | | How do I find historical wills and probate records for County Durham ? | | Where are hospital records kept? | | Where can I find court records, quarter session records, records of trials, etc.? | | Where can I find prison records? |
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