Durham Records Online: Questions and Answers

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	Our Services What we do & don't provide
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Account Management
How do I change my password or email address?
How do I sign up for the Matching Service?
How do I change my email address at PayPal?
How can I view records I purchased earlier? I lost the email containing the records I ordered. Can I get them again?
How do I see my matches (records I have viewed that someone else has also viewed) ?
How do I update my credit card at PayPal?
Logging In & Out
I forgot my password.
Do I need to log out when I'm done? Why is there a Log Out link?
I can't log in. I'm using Netscape Navigator.
I can't log in; the system says my password is incorrect.
How do I enable cookies?
Searching
When I do a search, I get a message that says "too much time has elapsed" or my session has timed out. This happens even if I just got on the site.
Does the database cover (insert my favorite location)? Will it in the future?
Can I search the parish records by parents' names?
Can I limit my search the census records by birthplace?
What is a district? How do I know which villages or parishes are in a given district?
I know my family lived in County Durham between 1841 and 1901, but I can't find them on your site - why?
I know I found my ancestors on your site earlier, but now I can't find them. Why?
Payment & Site Credits
Can I buy site credits after I have put records in my cart?
When I login, it says my credits have expired. What do I do now? Can I get them back?
Is it safe to give you my credit or debit card number?
I don't have or don't want to use a credit or debit card; how do I pay?
I paid, but I didn't get my order. Instead, I was directed to a blank page (or never redirected from the payment processor's site). What now?
If I view the same record twice, will I get charged twice?
I just bought credits, but they have not appeared in my account yet.
PayPal doesn't recognize me and doesn't realize I already have a PayPal account. It doesn't give me the option of logging in, only the option to put in my credit card data and/or set up a new account. What's wrong?
Our Services
Can I buy a civil birth/marriage/death certificate from this site?
Do you supply original census images and images of parish records?
Can you help me with my research?
What is the Matching Service?
Miscellaneous
I found an error in the transcription of a census or parish record. Should I tell you?

Most Popular Questions

• What is the Matching Service?
The goal of the Matching Service is to allow people to know who else is working on the same families...
Rating :

Views : 16273 Last Update : 27 Mar 2008

• Can I buy a civil birth/marriage/death certificate from this site?
No. See our Links page for links to the Durham County Council web site, which provides a partial BMD...
Rating :

Views : 4227 Date Add : 21 Sep 2005

• Can you help me with my research?
Yes, we offer custom research services. We can locate and order birth/marriage/death certificates, f...
Rating :

Views : 3881 Date Add : 21 Sep 2005

• Do you supply original census images and images of parish records?
No. We supply transcriptions only. You can order census and parish register images from the Durham R...
Rating :

Views : 3519 Date Add : 21 Sep 2005

• Does the database cover (insert my favorite location)? Will it in the future?
The census locations we currently cover are documented here. Parish record coverage is document...
Rating :

Views : 2823 Last Update : 26 Aug 2007

Latest Added FAQs

• How do I update my credit card at PayPal?
Log into PayPal at www.paypal.com 1. click the Profile tab 2. click Credit Cards 3a. if the long ...
Rating :

• PayPal doesn't recognize me and doesn't realize I already have a PayPal account. It doesn't give me the option of logging in, only the option to put in my credit card data and/or set up a new account. What's wrong?
Delete PayPal's cookies from your machine; they are confusing PayPal somehow. Open your browser and ...
Rating :

Views : 2109 Date Add : 25 Apr 2006

• How do I see my matches (records I have viewed that someone else has also viewed) ?
Log in and click My Matches in the left menu. If you are signed up for the Match My Records service...
Rating : Not rated Views : 2407 Date Add : 25 Apr 2006

• How can I view records I purchased earlier?
I lost the email containing the records I ordered. Can I get them again?
You can view your previously purchased records online and optionally e-mail each individual record t...
Rating :

• How do I change my email address at PayPal?
Can you still receive email at the old address you have registered with PayPal? (If "no", skip to Pa...
Rating : Not rated Views : 2188 Date Add : 14 Nov 2005