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Customer Support
- Retrieve My Password - emails your password to you
- Frequently Asked Questions - find many answers here
The links in the left menu provide many of the services you may need:
- My Account - change your email address or password, subscribe to or unsubscribe from the Updates mailing list, change the appearance of your search results display, sign up for or discontinue the Matching Service
- My Previous Orders - see a list of your past orders, look at each order individually, email a copy of an order to yourself, or request a single email with all your past orders in it
- My Matches - see a list of records you have viewed that have also been viewed by another participant in the Matching Service, and email that other person
If you recently purchased credits and they do not show up immediately in your account, click the Update Credit Count button in the upper right corner, just under your username.
How To Contact Us
Please read the relevant pages on the site before contacting us, especially the Frequent Asked Questions page, as there is a good chance your question has already been answered. If you have questions about censuses, you may find the answer on the Census Info page, or you may find the answer to your question about Parish Records on our Parish Records page. We also provide a list of which towns are in which Districts, and Coming Attractions, a list of the areas we plan to cover soon.: All technical and customer support is handled by Holly Cochran and is provided by email only. Email is answered between the hours of 5 p.m. and 6 a.m. GMT. If you email us outside of those hours, please be patient; you will receive an answer at the next email pickup. (If you don't see the words E-Mail Us at the beginning of this paragraph, please enable Javascript in your browser. In Netscape Navigator, go to Edit - Preferences - Advanced - Enable Javascript for Navigator (exact directions may vary by version; this is for v. 6). Our address is in Javascript to prevent spammers from harvesting it.)
By Fax: (if for some reason you are unable to email us): 1-208-439-3814
By Mail:
| Holly Cochran Hollyhock Press 1660 Peachey Rd. Ashland OR 97520 USA |
Tony Whitehead 53 Longlands Court Westbourne Grove London W11 2QF England |